Help & enquiries

How to order a cake

Choose how to place your cake order, then find the steps for using your Cool Rewards membership discount.

Give your loved ones a “COOL” surprise! Order a Swensen’s Ice Cream Cake and have it delivered to your doorstep. Packed in a special Swensen’s Cool box, the cake can stay cool without refrigeration for up to 6 hours from the packing time (indicated on Cool Box).

The Cool Box doubles up as a beautiful display tray when water is poured on the dry ice, creating a wonderful visual treat out of the smoky “dry ice effect”.

How to Order

  1. Choose from Swensen’s wide range of cake designs, by selecting ‘Browse cakes in the shop’ above. Spoilt for choice with over 20 premium ice cream flavors and hundreds of ice cream flavour combinations which you can customize your cake with!
  2. Standard orders require at least 3 working days’ notice (Monday–Friday, excluding public holidays and the order date). Eligible same-day products and festive products may have different lead times. Check the selected product and the available checkout dates before ordering; festive periods may require longer notice. Self-collection dates and times depend on the selected outlet and product.
  3. Next, decide how you wish to order. Your options are:

– Visit Our Outlet: Place your order with our staff in attendance.

– Phone In Order: Call 6788 8128, our Call Centre to place your order. For phone in orders, you must have a valid credit card to facilitate payment.

– Order Online: Click and browse the cakes we have to offer. Then click on the desired cake design you wish to order and simply follow the instructions to order. E-payment is available for your convenience. After making e-payment, you will receive an email confirmation of your order. Should you not receive an email confirmation from us, please check your junk mail folder. Or you may contact our Customer Relation Hotline at 6788 8128 (Monday to Friday 8:30AM – 5PM, excluding Public Holidays).

Swensen’s Cool Box is only available with Home Delivery Order.

Please refer to our terms and conditions with regards to the ordering parameters, limitations, shape, weight, flavors and norms to be applied.

Order here now!

For any enquiries, please contact our Customer Relation Hotline at 6788 8128 (Monday to Friday 8:30AM – 5PM, excluding Public Holidays).

How to Enjoy Member’s Discount

Step 1

Open your Cool Rewards account in Swensen’s Chatbot on Telegram and note the last 4 digits of your Card ID.

Open Swensen’s Chatbot

Step 2

At Shop checkout, enter the mobile number registered to your Cool Rewards account to retrieve your membership.

Step 3

Enter the last 4 digits of your Card ID to verify your membership. Check the eligible discount shown before completing your order.