Terms & Conditions

Validity of Membership
- Membership is valid for 12 months from date of issue, subject to annual renewal of membership.

Renewal of Membership 
- Auto membership renewal of 12 months will be granted on all memberships with a minimum accumulation of 100 bonus points within the current membership tenure. The accumulated bonus points can be used for reward redemptions.

Expiry of Bonus Points
- All unredeemed bonus points will be null and void upon the expiry of the current membership tenure of 12 months. No replacement/credit of bonus points will be allowed.

- If the membership is renewed, only bonus points collected within 3 months before membership tenure renewal will be automatically carried forward to the following 12 months. All other unredeemed points will be null and void. No replacement/credit of expired bonus points will be allowed. - If the membership is renewed, only bonus points collected within 3 months before membership tenure renewal will be automatically carried forward to the following 12 months. All other unredeemed points will be null and void. No replacement/credit of expired bonus points will be allowed.

Variations
- All benefits/offers are not valid with other promotions / offers / discounts / festive products. Bonus points cannot be accumulated for purchase of Swensen's gift vouchers and festive products.

- All members' benefits/redemptions are only valid upon presentation of Cool Rewards membership card at the point of redemption and at point of purchase.

- Report on discrepancy, if any, between number of bonus points credited into membership account and actual guest check spending must be made within 2 months from the date of purchase, after which we regret that no adjustment to bonus point balance can be made.

- All benefits and membership terms and conditions may be amended without prior notice at the sole discretion of ABR Holdings Limited (ABR), and we shall not be held responsible for any loss of points due to unforeseen system errors.

- Members may withdraw from Cool Rewards membership scheme upon informing ABR.

Membership Card Processing Lead time
- Please allow about 4 to 6 weeks for receipt of your Cool Rewards card after application. Applications without the compulsory information duly completed might be delayed.

Loss/Replacement Card
- Members shall inform ABR immediately of any loss of their cards. An administration charge of $10 per card may be imposed for card replacements.

Non-Transferable
- The Cool Rewards membership card is strictly non-transferable and members must produce proof of identity upon request.

Consent on Personal Data
- By applying to be a Cool Rewards Member, you agreed to abide by the terms and conditions of the Cool Rewards Program and confirmed that the personal information provided in your application is accurate. You consent to ABR using your personal data to inform you about membership news/privileges, your statement of accounts, balance points, membership expiry date, promotions and to administer your membership account.

 

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